- FREQUENTLY ASKED QUESTIONS -
TERMS & CONDITIONS
- Who are we ?
Our management team is European and you can be absolutely sure that you are
dealing with an honest, experienced and reputable team.
- Your order directly goes to the pharmacy / company online which debit your
credit card and send your packet.
- How do I order?
- Ordering at our website is simple. Find the product you prefer and click
on "Secure Order Form".
- Fill in the information on the forms as they appear. All orders are received
via a secure server, protected by SSL 128 bit encryption. It ensures that
your details are kept private and guarantees you peace of mind.
Your credit card will be charged of the amount indicated on your order form.
You have filled in the correct Data of your credit card
You have enough money on your credit card
confirmation page will appear immediately.
- Shopping online sequence: Order on line->Immediate confirmation page->Shipment->Reship
or refund in case of not delivery
Before ordering, please make you sure that:
- Can I be sure that ordering from you is safe ?
- All orders are received via a secure server, protected by 128bit
encryption, to ensure you that your details are kept private and to
guarantee your peace of mind.
128bit SECURE PAYMENT
- The transaction is totally safe, without any
risk of interception of classified data (such as address, credit card
- In fact, the Anagen order system uses SSL
128 bit key server (secure socket layer).
- This protocol is safe from any hacker's attack. A
prize of $100,000 has been offered for whomever could find a way to beat
- To confirm that you're using a secure modality, you will see the
following icon in the status bar of your browser window:
Microsoft Internet Explorer
- In addition, our Digital ID (necessary for a SSL secure server to
work) assures you of our company identity and establishment. So do not
have any doubts about ordering with your credit card.
Our orders are processed using the latest secure servers and Anagen.net
has built a solid reputation as an honest and highly reputable supplier.
Furthermore our success rate without problems is 99.5%.
- To which Countries products can be sent?
- Worldwide including Canada, US, Japan, UK and Australia. Products
will be shipped in a discrete package.
- What currency are the price on the website ?
- All price on the website are in US dollars, NZ$ (New Zealand
dollars), CND (Canadian dollars) or euro (€).
- Do you gaurantee your products?
- All our products are sourced from reputable companies and suppliers.
If your purchase is faulty in any way we'll be pleased to replace it.
The pharmacy which you order to is not responsible for orders lost due
to unreliable postal services or incorrect address details.
- Shipping time
- It takes between 4 and 21 days for an order to arrive. Orders
generally arrive within 7 days, but a small percentage of order can take
longer, due to delays in various postal services.
- Shipping Cost
- The express courier offers an insurance so every package will reach
destination without problems, guaranteeing the delivery in 4-7 days. The
consignment sometimes arrives within other few days.
Can you give medical advice?
- Sorry no - we always try to be as helpful as possible
informing you about drugs composition, order quantities,
availability etc, Only your doctor or your healthcare
providers can give you medical advices. Do not take
prescription medications without such supervision.
- How can I cancel my order?
- We will not accept requests for cancellations once the order
has been processed.
- Am I saving money?
- We regularly check our price. We are committed to give you the best
value and our price are, on average the lowest you will find in local
areas. We understand the importance of shopping from the convenience and
privacy of your home or office. Our wide selection of products is also
beneficial, allowing you to choose which product is appropriate for you.
Some products are 30-40% cheaper than normal market price.
- It has been more than two weeks, and my package hasn't arrived.
What should I do? Has the order been shipped?
- Unless we send you an email saying that the product you ordered is
backordered, your order has been shipped and the delay is due to customs
or the postal service. It is not uncommon for customs officers to
inspect packages before passing them through, but the primary reason for
delays is poor postal service. Do not worry, your order is on the way
and we will work with you to track its progress.
- How do I know you will not misuse my credit card information?
- No problem. In the event that there was a fraudulent charge on your
card, you can call your credit card company and they will reverse the
charge. You are constantly protected!
Are all drugs
No. Many types of drugs are not allowed to be imported.
Drugs like narcotics are not allowed. So don't ask for them.
And if I need
information regarding dosage, side effects, etc.?
Consult your physician and/or pharmacist. We do not offer
any medical opinion or advice.
We seek the world's best price, the best products. We spend time and energy, but we are happy to offer
this service to our customers.
The buyer is
responsible for proper use of all products.
question has not been answered
here, send us an email, and we will try to answer your question
as soon as possible.